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Return & Exchange

EXCHANGE AND RETURN POLICY

Here at The Stage Walk, we strive to give you quality products that fit you perfectly. If you are not 100% satisfied with your purchase, you can return your item to us for store credits. All returns must be done within 10 working days from the date of receipt (Parcels must arrive at our office within 10 working days). 

  • All orders placed using TSW points, Store Credits, Discount code and Refer A Friend Discount cannot be returned or exchanged.
  • Do note that Sale items and items purchased during promotion are not applicable for any returns/exchanges.
  • To be eligible for Store Credits, all return items must be in their original condition, unwashed and unworn with the tag intact, packed in The Stage Walk clear zip lock bag.
    Items which do not fulfil these criteria will be rejected duly. 
  • Once we have processed your return package, a refund will be made within 3-5 working days in the form of Store Credit (which has no expiry date).
  • Customers will be fully responsible for the postage charges involved in the exchange. Parcels have to be mailed back via Singpost Registered postage only.
  • A deduction of $2 per order will be made due to a subsidised delivery rate that was offered in the initial purchase. This deduction only applies to the orders sent via courier, excluding normal postage mode. In the event should the total value falls below SGD 100.00 after the item(s) has been returned, the courier fees will be chargeable at SGD 2.00.

Return items can also be dropped off at our showroom. Kindly send an email request within 3 working days from the date of receipt to our customer service, and await for an acknowledgement email before dropping off the item.

Our office address is as per follow:

3 Ang Mo Kio Street 62 Link @ Amk #08-20 Singapore 569139

Operating Hours: 12pm to 7pm (Monday to Friday)

Please wait for confirmation from us before sending your item back to us. 

If you are not able to comply with the above requirements, The Stage Walk reserves the right to refuse the exchange.

                                                                                                                                                                                  

STORE CREDITS

Once we have processed your return parcel, a refund will be made within 3-5 working days in the form of Store Credit (which has no expiry date).

  • Store credits will be issued in the event of any exchange of regular price items, which can be used to offset against a new order.
  • Store credits have no expiry dates.
  • Store credit can only be utilised in a single transaction, and any remaining balance will not be refunded to you via cash or store credits.
  • Orders purchased with store credits are not valid for returns/exchanges.
  • Store credits cannot be transferred to another account.
  • Store credits are non-refundable.                                                                                                                                                                                                                                                                                                                                                                                                         

DEFECTIVE ITEMS / INCORRECT ITEMS RECEIVED

In the event that you received a defective/incorrect item, you may request for an exchange and we will be happy to help you! We apologize for any defect item sent. Please email our customer service team sales@thestagewalk.com with the heading “Defective Item” or "Incorrect Item" and a clear snapshot of the defect area and we will reply you within 1 working day.

Shipping fees incurred to send the item back to us will be credited into your TSW account and an exchange for the same design will be processed. However, if the item is no longer available, a store credit with no expiry date will be issued. You may use the store credits to place a new order with us. Postage charges incurred in the transaction will be refunded via store credit as well. We do not have a cash refund policy. 
Return parcel has to be mailed out via Singpost Registered Postage.

The following attributes are not considered defect and are not eligible for exchanges.

a) Measurements stated online may vary from 0.5" to 0.75" as items are mass produced. In the event should the measurements fall above the range, the items will be consider as a defect.  

b) There may be discrepancies cases due to colour calibration of individual's computer or it might appear slightly darker in reality due to strong studio lighting used. It will not be considered as a defect.

c) Prints placement on the products may vary, unless otherwise stated.

Please wait for confirmation from us before sending your item back to us. 

All exchanges and returns will be processed via this email account: sales@thestagewalk.com