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FAQ

ORDERING

An item I want is out of stock. Will it be restocked?

Please join our waiting list on the product page. You will be informed if the item comes back in stock, or if we start a backorder.

 

How do I check my order status?

Log in to your TSW acount to check your order status. You will also be sent an email when your order is placed and completed. 

 

Will the items in 'My Bag' be reserved for me until I checkout?

We do not have a reservation system. Our items are only guaranteed upon successfully checking out, including making payment.

 

Can I amend or cancel my order once it has been placed and paid for?

Orders cannot be canceled or amended once the order is confirmed at payment. This is so that we can pack and send out orders more efficiently.

 

What happens when I purchase a backorder item along with an in-stock item?

You will need to pay $4 instead of $2 for delivery, as we will send out the in-stock item(s) first. This is done to avoid delays and to let customers receive our items as soon as possible. We will send out the backorder item when the stocks arrive.

 

My item does not have a tag. Is it new?

All our apparels are brand new. Certain designs might not have a tag as our factory was running low on tags, as we were in the midst of changing to a new tag design. 

 

PAYMENT

Do you accept ATM transfer payment method?

As of October 2016, we do not accept iBanking / ATM transfers. Please use PayDollar or PayPal. For more information on payment methods, please see here: http://thestagewalk.com/order-payment

 

The PayPal window closed before I could make payment. What should I do?

Please drop us an email at enquiries@thestagewalk.com with your order number and we will assist you in making payment.

 

DELIVERY  

I need my item urgently. Is there an express delivery sercice?

Our normal courier delivery will take up to 3 working days (excluding processing time) to deliver. If you need your item urgently, you may:

  • Come down to our office (3 Ang Mo Kio Street 62 Link @ AMK #08-20 Singapore 569139) from Monday to Friday from 12PM to 7PM to collect it. Or,
  • Opt for next-day delivery at a top-up of $2. Leave us an order comment at checkout so that we can make the necessary arrangements. Do also drop us an email at enquiries@thestagewalk.com with your order number and payment details for the $2 top-up. 

 

I would like to change my delivery method from self-collection to courier.

Please transfer $2 to POSB Savings 186-09648-7 and drop us an email at enquiries@thestagewalk.com, stating your order number and payment details so that we can prepare your item for delivery.

 

Where can I find my tracking number?

Our courier provider, Roadbull, will send you an email with the tracking number when your parcel is with them, on its way to you. Tracking of parcel is available via http://www.roadbull.com, an email with tracking number will be sent to you by the Courier Company. In the event that there's no one at home when the parcel was being delivered, the delivery man will drop you a call for the next delivery date and time. If you do not receive your tracking number from them, feel free to drop us an email at enquiries@thestagewalk.com with your order number and we will assist you.

 

RETURNS 

I have removed the tag from my item. Can I still return/exchange it?

Items without tags will not be accepted for returns/exchanges, unless that design originally did not come with a tag. Please email us if you are unsure of the tags.

 

Why is there a deduction of $2 per order if i returned my item?

There is a deduction of $2 due to a subsidised delivery rate that was offered in the initial purchase. This deduction only applies to the orders sent via courier, excluding normal postage mode. In the event should the total value falls below SGD 100.00 after the item(s) has been returned, the courier fees will be chargeable at SGD 2.00.

 

I do not have time to go down to the post office. Can I send the item back via Normal Mail?

We will not be held liable if the normal postage parcel does not reach us. You are strongly encouraged to use a trackable mailing method such as Registered Mail.

 

What are store credits? When do they expire?

Store Credits - Exchange of regular price items

Store credits will be issued in the event of any exchange of regular price items, which can be used to offset against a new order. Store credits have no expiry date and it can be kept for as long as you like. Orders purchased with store credits are not valid for returns/exchanges.

All exchanges and returns will be processed via this email account: sales@thestagewalk.com